Frequent Questions
Search This Page: 
 
  1. What kind of pets do you allow? Do you permit exotic pets?
    Dogs, cats – No exotic pets
  2. How many pets may I have?
    2
  3. Are there any deposits, special fees, or monthly charges to have a pet?
    $250.00 Deposit per pet, $250.00 pet fee per pet, $25.00 monthly pet rent
  4. What must I bring with me to tour an apartment?
    Valid government issued ID
  5. What are your fees and monthly charges?
    $75 application fee, one time $150.00 administrative fee, $28.00 Valet Trash, $3.00 Pest control, $5.00 Administrative billing fee, $2.00 amenity fee ,one time $20.00 parcel pending fee
  6. What is acceptable “proof of income” to sign a lease?
    Recent Paycheck stubs, W2, current offer letter, bank statements
  7. What happens if I qualify for an apartment, but my roommate does not?
    The application is denied, may accept additional deposit/risk fee or a guarantor
  8. Is my security deposit totally refundable?
    Yes
  9. If I get a job transfer, can I break the lease?
    Yes, provided proper 60 day notice is provided and termination and concession repayments (if applicable) have been made
  10. Can I change to a month-to-month lease plan after my first year? yes
    Yes
  11. What utilities are included in my lease?
    All utilities are the residents responsibility
  12. How long is the term of the lease?
    12-15 months
  13. Do you accept leases for short terms?
    Based on availability
  14. Am I required to have renters’ insurance?
    Yes, required to carry a minimum of $100,000 of liability insurance.
  15. Do you offer furnished apartments?
    No
  16. Do you offer corporate apartments?
    Yes
  17. If something needs to be repaired in my apartment, how do I report it?
    Report maintenance needs in writing on our resident portal or by contacting the office
  18. When is my rent payment due?
    Rent is due on or before the 1st of each month.
  19. What day of the month am I liable for a late charge?
    The 4th of the month
  20. Will you accept electronic payments from my bank?
    Yes
  21. Is there a place where I can pay my rent after office hours?
    Online at www.elationgrandwaywest.com
  22. There is a person who might be staying with me for a while, is that permitted?
    Yes provided you have received written permission from management
  23. Do you have reserved parking?
    Yes we have reserved carport spaces available.
  24. I have a motorcycle, where can I park it?
    An open parking space
  25. My children live with me in the summer; do I need to notify your office when they arrive?
    Yes
  26. Can I install my satellite dish at my apartment?
    Yes, must be on a tripod or in a concrete bucket. It is NOT permitted to be affixed to the building or railing
  27. Do you have cable services?
    Yes, Comcast Xfinity is available
  28. Does the property have a fitness center?
    Yes
  29. Does the property have a swimming pool?
    Yes
  30. Does the property offer on-site recycling?
    N/A
  31. Are gas grills permitted at your property?
    NO, however, we have multiple grills throughout the community
  32. Is there any additional storage space available at your property?
    Yes
  33. Are residents permitted to paint their apartment?
    Yes but it must be returned to its original state at move out
  34. Will you accept my delivery packages for me?
    No, we have Parcel pending available to retrieve packages 24 hours a day , 7 days a week
  35. Do you have a list of Preferred Employers?
    Yes, Katy ISD, Academy, Schlumberger, Igloo, Memorial Herman, Texas Children’s Hospital, Methodist Hospital, MD Anderson, all law enforcement personal, fire departments, active military members, and government personnel
  36. Where do I register to Vote?
    https://www.hctax.net/voter/Registration
Back to the top
Frequent Questions
Residents
Visitor